Customer Support

This page provides information regarding customer support services for CourtOracle, a mobile application and web-based service (collectively, the "Service"). By using the Service, you acknowledge and agree to the support terms and conditions outlined herein, including all limitations and disclaimers.

For all support inquiries, including technical issues, billing questions, account management, or general questions about the Service, please contact us via email. Contact information is provided at the end of this page.

SUPPORT DISCLAIMER: CourtOracle provides customer support on a best-effort basis only and makes no guarantees or warranties regarding the availability, quality, timeliness, or effectiveness of support services. Support is provided as a courtesy and is subject to availability of support staff. We do not guarantee:

• Immediate or timely responses to support inquiries
• Resolution of all technical issues or problems
• Availability of support services at all times
• Specific response times or service level agreements (SLAs)
• Support for all features, devices, or use cases

We make commercially reasonable efforts to address user inquiries, but you acknowledge and agree that support services are provided "AS IS" without any warranties of any kind, express or implied.

CourtOracle reserves the right to modify, suspend, discontinue, or limit support services at any time, for any reason, with or without prior notice. We are not liable for any damages, losses, inconveniences, lost profits, lost data, or any other consequences resulting from:

• The unavailability of support services
• Delays in response times or issue resolution
• Inability to resolve technical issues
• Errors or inaccuracies in support communications
• Any actions taken or not taken based on support advice

For questions regarding cancellations, refunds, and payment issues, please refer to our Terms of Service for detailed information about our policies. Refund requests must be submitted in writing to the support email address provided above and are subject to our refund policy as outlined in the Terms of Service.

Technical support is limited to issues directly related to the functionality of the CourtOracle Service. We do not provide support for third-party services, devices, or software that may be used in conjunction with our Service. Users are responsible for ensuring their devices and software meet the minimum requirements for using CourtOracle.

CourtOracle does not provide emergency support services. If you are experiencing a medical emergency or require immediate assistance, please contact appropriate emergency services in your area. The Service is not intended to replace professional medical, psychological, or coaching advice.

By using the Service, you agree that email is an acceptable form of communication for support purposes. You are responsible for maintaining accurate contact information in your account settings to ensure you receive support communications from us.

All support communications are subject to our Privacy Policy. We may use information from support interactions to troubleshoot issues, improve our products and services, and to improve our Service. Personal information provided during support interactions will be handled in accordance with our Privacy Policy.

CourtOracle reserves the right to refuse, limit, or terminate support services to any user at any time, for any reason, including but not limited to users who:

• Violate our Terms of Service or Privacy Policy
• Engage in abusive, harassing, or threatening behavior toward support staff
• Misuse or abuse support services (e.g., excessive inquiries, frivolous requests)
• Provide false or misleading information
• Have past-due payments or subscription issues

We maintain a zero-tolerance policy for abusive conduct and reserve the right to immediately terminate accounts and deny all future support to users who engage in such behavior, without refund or compensation.

LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, COURTORACLE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO SUPPORT SERVICES, INCLUDING BUT NOT LIMITED TO:

• Delays in responding to or resolving support inquiries
• Inability to resolve technical issues or problems
• Errors, inaccuracies, or omissions in support communications
• Any actions taken or not taken based on support advice or recommendations
• Loss of data, revenue, profits, or business opportunities
• Service interruptions or downtime

IN NO EVENT SHALL OUR TOTAL LIABILITY FOR ALL SUPPORT-RELATED CLAIMS EXCEED TWENTY-FIVE DOLLARS ($25.00).

DISPUTE RESOLUTION: Any disputes arising from or relating to support services shall be subject to the dispute resolution provisions set forth in our Terms of Service, including the mandatory binding arbitration clause, class action waiver, and one-year statute of limitations. By using support services, you agree to resolve any support-related disputes through individual binding arbitration rather than through court proceedings or class actions.

For questions about our Privacy Policy, Terms of Service, or other legal matters, please refer to the respective documents available on our website or contact us at the email address below. Please note that legal inquiries may require additional time to process and may be referred to legal counsel.

Contact Information

For all support inquiries, please contact us at:

Email: kaden@court-oracle.com