Terms of Service

Last Updated: February 24, 2026

Welcome to CourtOracle. By accessing or using our mobile application and web services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. Your continued use of the Service constitutes acceptance of any modifications to these Terms.

1. Acceptance of Terms

1.1 Agreement to Terms

By creating an account, subscribing to our Service, or using any part of CourtOracle, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. This agreement constitutes a legally binding contract between you and CourtOracle.

1.2 Age Requirements and Parental Consent

CourtOracle welcomes tennis players of all ages, including junior players. However, different age groups have different requirements:

Users 18 and Older: If you are at least 18 years of age, you may use the Service independently by agreeing to these Terms.

Users Under 18: If you are under 18 years of age, you may only use the Service with the prior consent and supervision of a parent or legal guardian. By creating an account, you represent that your parent or legal guardian has reviewed these Terms and our Privacy Policy, consents to your use of the Service, and agrees to be bound by these Terms on your behalf. Your parent or legal guardian is responsible for your activities on the Service.

Parental Responsibility: Parents and legal guardians who consent to their child's use of the Service (for users under 18) agree to be bound by these Terms and are responsible for their child's activities on the Service. Parents have the right to review, modify, or delete their child's personal information and may contact us at any time at kaden@court-oracle.com.

By using the Service, you represent and warrant that you meet the age requirements set forth above and have the legal capacity (or parental consent) to enter into this binding agreement.

1.3 Entity Users

If you are using the Service on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement to these Terms will be treated as the agreement of the organization. In that event, "you" and "your" will refer to that organization.

2. Description of Service

CourtOracle is a tennis education application that provides personalized coaching insights through artificial intelligence. The Service provides:

3. Understanding of AI-Generated Content and Expert Insights

3.1 The Master Tennis Context Framework

The master tennis context framework constitutes the core technology underlying CourtOracle's service. This proprietary AI system enables accurate, personalized lesson delivery based solely on the spoken or written word of your journal entries, operating independently of video analysis. When you record or write about your tennis sessions, the master tennis context framework processes your goals, session history, playing style, physical profile, strengths, weaknesses, and past interactions to build a comprehensive understanding of you as a tennis player. The framework generates tailored coaching advice and lesson recommendations based on your specific needs, challenges, and development trajectory by combining your personal context with advanced tennis coaching principles to provide insights that are specifically relevant to your game. The framework interprets the meaning, context, and nuances of your spoken or written journal entries to understand what you're working on and what you need help with.

Your coaching insights are generated from your journal entries and personal context, not from analyzing videos. Video search results are provided as supplementary educational resources to complement the personalized coaching advice generated by the master tennis context framework.

3.2 Nature of Expert Insights

By using CourtOracle, you explicitly acknowledge, understand, and agree that the Service provides AI-generated coaching responses tailored to your specific questions. This advanced system selects expert perspectives to present in response to your queries. Every response in the "Expert Insights" section is generated by artificial intelligence and is specifically tailored to answer your questions based on your rich context history, past coaching sessions, goals, and personal tennis profile.

The names displayed in the Expert Insights section (such as "Sky Kim," "Essential Tennis," "Online Tennis Instruction," etc.) are not human coaches or players. The individuals or entities whose names may be referenced are not affiliated with, do not endorse, and have not authorized CourtOracle. We do not claim any partnership, sponsorship, or endorsement by any third parties. The responses provided are AI-generated coaching insights. They are not direct quotes, transcriptions, or statements from any human coaches or players. You understand and agree that nothing any AI coach says in the app can be held to be something a human coach or player actually said. The AI generates new content, not verbatim reproduction of any source.

The educational advice offered by the AI coaches in the Expert Insights section is based on the master tennis context framework that is separate from and more advanced than the search results returned to you in the form of suggested videos. The AI generates insights from your rich context history (including your goals, session history, playing style, physical profile, and past interactions) combined with its tennis knowledge to provide personalized coaching advice that goes beyond simple video search results.

3.3 Educational Purpose

CourtOracle's AI-generated coaching insights serve an educational purpose under U.S. law. Our AI models provide personalized, context-aware coaching responses through the master tennis context framework. This serves an educational purpose, namely providing individualized coaching advice based on your unique tennis profile and context derived from your journal entries. The Service may provide links to video database repositories as supplementary educational resources. We do not access private, restricted, or paid content.

The Service is designed for educational purposes, helping tennis players learn and improve their game through AI-generated insights based on your personal journal entries. CourtOracle does not replace or compete with videos or human coaching services. In fact, our responses may include direct links to videos, driving traffic and viewership to third parties. The AI generates original coaching content tailored to your specific needs. The AI does not store or reproduce videos or transcripts.

3.4 How the Service Works

CourtOracle's core functionality is powered by the master tennis context framework, which operates based on your journal entries rather than video analysis. When you record or write a journal entry and ask a question in CourtOracle, the master tennis context framework analyzes the spoken or written word of your journal entries to understand what happened in your session, what you're working on, and what challenges you're facing. The AI integrates your journal entry with your personal context (goals, session history, playing style, physical profile, past interactions, etc.) to build a comprehensive understanding of your needs.

Using the master tennis context framework, the AI generates a personalized coaching response that addresses your specific question based on your unique tennis profile and history derived from your journal entries. The AI may provide citations and links to relevant videos from video database repositories as supplementary educational resources to complement the personalized coaching advice. The AI-generated coaching advice is powered by the master tennis context framework. The framework enables accurate lesson delivery based on your journal entries, not on video analysis. Video search results are supplementary resources, not the source of your personalized coaching insights.

3.5 User Acknowledgment and Agreement

By signing up for and using CourtOracle, you explicitly affirm that you understand and agree to the following: You understand that CourtOracle is an advanced AI-powered tennis lesson search engine, not a platform providing direct coaching from human coaches. You understand that the master tennis context framework constitutes the core technology of CourtOracle's service. You understand that the master tennis context framework enables accurate lesson delivery based on the spoken or written word of your journal entries rather than on video analysis. You understand that your subscription provides access to the proprietary master tennis context framework.

You understand that all responses in the Expert Insights section are AI-generated using the master tennis context framework and cannot be attributed to any human coaches or players. You understand that the names displayed in the Expert Insights section are not human coaches or players. You understand that this advanced system selects expert perspectives to present in response to your queries. You understand that video search results are supplementary educational resources that complement the personalized coaching advice generated by the master tennis context framework. You understand that no individuals or entities are affiliated with or endorsing CourtOracle. You understand that the AI's educational advice is based on the master tennis context framework that is separate from and more advanced than the video search results alone. You will not hold CourtOracle, its creators, or any third parties liable for any AI-generated responses or advice provided through the Service. You understand that the Service is for educational purposes only and is not a substitute for professional coaching, medical advice, or physical therapy.

4. Subscription and Payment

4.1 Subscription Plans

CourtOracle offers 4-week and yearly subscription plans. All subscriptions automatically renew unless canceled before the renewal date.

4.2 Payment Processing

Payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method for the subscription fee and any applicable taxes.

4.3 Referral Discount Program

Users who sign up with a valid referral code are eligible for a 5% discount on their first payment when purchasing a yearly subscription plan (Pro Yearly or Unlimited Yearly). The referral discount:

CourtOracle reserves the right to modify, suspend, or terminate the referral discount program at any time without prior notice. Users who have already received the discount will not be affected by program changes.

4.4 Referral Rewards Program

Users who refer others to CourtOracle may be eligible to earn physical rewards based on the number of confirmed paying referrals. The referral rewards program:

CourtOracle reserves the right to modify, suspend, or terminate the referral rewards program at any time without prior notice. Users who have already claimed rewards will not be affected by program changes, but unclaimed rewards may be subject to new terms.

4.5 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellations take effect at the end of the current billing period. If you cancel your subscription, you will retain access to the Service until the end of your current billing period, after which your subscription will not renew.

4.6 Price Changes

CourtOracle reserves the right to modify subscription pricing at any time. Price changes will apply to new subscriptions immediately and to existing subscriptions upon renewal. We will provide at least 30 days' notice of any price increases for existing subscribers. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

4.6 Free Trials and Promotional Offers

We may offer free trials or promotional discounts from time to time. These offers are subject to specific terms and conditions, which will be provided at the time of the offer. Free trials automatically convert to paid subscriptions unless canceled before the trial period ends. CourtOracle reserves the right to modify or terminate promotional offers at any time without notice.

5. No-Risk +1-UTR Guarantee

5.1 Program Overview

We're so confident in CourtOracle's ability to help you improve that we offer a No-Risk +1-UTR Guarantee to all our subscribers (Pro 4-Week, Pro Yearly, and Unlimited Yearly plans). Here's how it works: if you're eligible and follow the program, we guarantee you'll increase your UTR by at least 1.0 points within one year. If you don't, we'll refund 100% of your subscription fees from the program period. It's that simple.

5.2 Who Can Join the No-Risk +1-UTR Guarantee

The guarantee is designed for players who are actively competing and ready to commit to improvement. To make sure the program is a good fit for you, we ask that you meet the following criteria when you join and throughout your year in the program:

5.2.1 Your UTR Profile

5.2.2 Age Guidelines

5.2.3 Health and Physical Readiness

5.2.4 Competition Commitment

5.3 How to Get the Most from CourtOracle

Our AI coaching works best when you're actively engaged with the platform. These requirements help ensure you're getting the full benefit of the program, and we track them automatically through the app so you don't have to worry about manual reporting.

5.3.1 Recording Your Sessions

5.3.2 Watching Your Recommended Videos

5.3.3 How Video Tracking Works

When the AI recommends a video to you—whether in a goal, after a session, or in your immediate focus—the app automatically creates a tracking record behind the scenes. You don't need to do anything special.

When you open and watch a video, the app tracks your watch time automatically. Whether you're watching in Safari or using the embedded player, the system captures your viewing progress.

At the end of each month, we calculate what percentage of your recommended videos you watched to at least 90% completion. As long as you're at 80% or higher, you're all set.

Here's what the system tracks for you:

We use this data to calculate your 4-week engagement rate and make sure you're getting the most out of the program.

5.3.4 Following Your Training Plan

5.3.5 Minimum Engagement Threshold

5.4 Program Duration and Measurement

5.4.1 Program Period

The program period begins on the date of your enrollment and ends exactly one (1) year later.

5.4.2 UTR Measurement

5.4.3 UTR Verification

You must provide screenshots or official documentation showing both your Baseline UTR and Final UTR. CourtOracle reserves the right to independently verify your UTR.

Important Recommendation: We strongly recommend that you take a screenshot of your UTR profile page from the official UTR website on the date you start your subscription. This screenshot should clearly show your UTR rating and the date. This will serve as verifiable proof of your baseline UTR and will make the refund process much smoother if you need to submit a claim. Keep this screenshot in a safe place for the duration of your program year.

5.5 Exclusions and Disqualifications

You will be disqualified from the program and ineligible for any refund if:

5.6 Refund Process

5.6.1 Refund Eligibility

If you meet all eligibility requirements and obligations throughout the program period, and your UTR never reached 1.0 points higher than your Baseline UTR at any point during the program period, you are eligible for a full refund of subscription fees paid during the program period. If your UTR did reach 1.0 points above your Baseline UTR at any time during the year — even if it later declined — you are not eligible for a refund, as the guarantee has been fulfilled.

5.6.2 Refund Request

To request a refund, you must:

  1. Submit a refund request within thirty (30) days of the program end date
  2. Provide documentation of your Baseline UTR and Final UTR
  3. Provide records of all competitive matches played during the program period
  4. Certify that you met all program requirements and obligations

CourtOracle will automatically verify your session recording and video engagement data.

Note for Case Study Discount participants: If you opted into the Case Study Discount, you must also provide proof that you completed the video testimonial interview as required by Section 6.1.

5.6.3 Refund Processing

CourtOracle will review your refund request within thirty (30) business days. If approved, the refund will be processed to your original payment method within fourteen (14) business days.

5.6.4 Refund Amount

The refund amount will equal the total subscription fees paid during the one (1) year program period, excluding any promotional discounts or coupon values.

5.7 Limitations and Disclaimers

NO GUARANTEE OF RESULTS: While CourtOracle provides AI powered coaching and personalized training plans, individual results vary based on numerous factors including natural ability, prior experience, physical condition, dedication, practice quality, and competition level. This program does not guarantee any specific outcome beyond the refund provision.

ASSUMPTION OF RISK: Tennis is a physical sport that carries inherent risks of injury. By participating in this program, you acknowledge and assume all risks associated with tennis training and competition.

NOT MEDICAL ADVICE: CourtOracle does not provide medical advice. You should consult with a physician before beginning any new training program.

UTR SYSTEM LIMITATIONS: UTR ratings are calculated by a third party system (Universal Tennis) and may be affected by factors outside of CourtOracle's control, including opponent strength, match format, and rating algorithm changes.

DATA TRACKING: By participating in this program, you acknowledge that CourtOracle will track your app usage, session recordings, video engagement, and other platform interactions to verify compliance with program requirements. This data is used solely for program administration and improvement measurement.

5.8 Arbitration and Disputes

Any disputes arising from this program are subject to the mandatory binding arbitration provisions in Section 14 of these Terms of Service. You agree to resolve all disputes through individual arbitration and waive any right to participate in class action lawsuits.

5.9 Liability Limitations

CourtOracle's total liability under this program is limited to the refund amount specified in Section 5.6.4. In no event shall CourtOracle be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost opportunities, emotional distress, or physical injuries.

The liability cap of $25 per user per three (3) month period specified in Section 11 of these Terms of Service does NOT apply to refunds issued under this program, but does apply to all other claims.

5.10 Program Modifications and Termination

CourtOracle reserves the right to modify or terminate this program at any time. However, any modifications will not affect participants already enrolled in the program, who will continue under the terms in effect at the time of their enrollment.

6. Case Study Discount Offer

6.1 Program Overview

We're building something special, and we'd love to share your journey with others. If you'd like to participate in our Case Study program, we'll give you 40% off the Pro Yearly plan ($117.99 → $70.79/year) in exchange for sharing your experience through a video testimonial. This is completely optional—you can still access the No-Risk +1-UTR Guarantee without participating in the case study.

6.2 What We Ask from Case Study Participants

If you choose to join the Case Study program and receive the 40% discount, here's what we'll need from you:

Important: We strongly recommend taking a screenshot of your UTR profile page from the official UTR website on the date you start your subscription. This screenshot should clearly show your UTR rating, reliability percentage, and the date. This will serve as proof of your baseline UTR for both the Case Study program and the No-Risk +1-UTR Guarantee.

We may use your testimonial in our marketing materials, on our website, in app stores, and other promotional contexts to help inspire other players. We might also create photos from the video or transcribe quotes to share your story in different formats.

6.3 Case Study Discount Details

The Case Study Discount is available exclusively for the Pro Yearly plan. To keep the discount active, we'll need you to complete the video testimonial and maintain the minimum session requirements. If these aren't completed, we may need to adjust your subscription to the standard Pro Yearly price ($117.99/year) when it renews.

7. User Accounts

7.1 Account Creation

You must create an account to use CourtOracle. You agree to:

7.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activity.

8. User Content and Data

8.1 Your Content

You retain ownership of all content you create through the Service, including voice recordings, session notes, and personal data. By using the Service, you grant us a limited license to process and analyze your content to provide AI-generated coaching insights.

8.2 Data Usage

We use your data solely to improve your coaching experience and enhance our AI models. We do not sell your personal data to third parties. See our Privacy Policy for details.

8.3 Privacy of Minors and COPPA Compliance

We are committed to protecting the privacy of all users, including children and teens. We comply with the Children's Online Privacy Protection Act (COPPA) for users under 13:

To exercise parental rights or for questions about privacy practices for minors, please contact us at kaden@court-oracle.com.

9. Acceptable Use

You agree not to:

10. Intellectual Property

10.1 CourtOracle's Intellectual Property

All content, features, and functionality of CourtOracle, including but not limited to text, graphics, logos, AI models, and software, are owned by CourtOracle and protected by copyright, trademark, and other intellectual property laws.

10.2 Third-Party Content

CourtOracle may provide links to video database repositories. We respect the intellectual property rights of third parties and:

11. Disclaimers

11.1 "AS IS" and "AS AVAILABLE" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. COURTORACLE MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, CURRENTNESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, SOFTWARE, TEXT, GRAPHICS, LINKS, OR COMMUNICATIONS PROVIDED ON OR THROUGH THE SERVICE.

11.2 No Professional Advice

CourtOracle provides AI-generated coaching insights for informational and educational purposes only. THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL COACHING, MEDICAL ADVICE, PHYSICAL THERAPY, OR ANY OTHER PROFESSIONAL SERVICES. You should always consult with qualified healthcare professionals, certified coaches, or other appropriate professionals before beginning any new exercise program, making changes to your training regimen, or if you have any health concerns or injuries. CourtOracle does not provide medical, therapeutic, or professional coaching services.

11.3 AI-Generated Content Accuracy and Reliability

While we strive for accuracy, AI-GENERATED RESPONSES MAY CONTAIN ERRORS, INACCURACIES, OUTDATED INFORMATION, OR INAPPROPRIATE ADVICE. You acknowledge and agree that you are solely responsible for verifying any information provided by the Service and for using your own judgment when applying any advice, techniques, or recommendations. CourtOracle does not guarantee the accuracy, completeness, or usefulness of any AI-generated content and expressly disclaims all liability for errors or omissions in such content.

11.4 Service Availability and Modifications

We do not guarantee that the Service will be available at all times or that it will be uninterrupted, secure, or error-free. We reserve the right to suspend, modify, discontinue, or restrict access to any or all portions of the Service at any time, for any reason, with or without notice. We may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

11.5 No Endorsement or Affiliation

The use of any names, personas, or references in the Service does not imply any endorsement, affiliation, partnership, sponsorship, or authorization by any individuals, entities, or organizations. CourtOracle is an independent educational service providing AI-generated coaching insights. No third parties have reviewed, approved, or endorsed the content provided through the Service.

11.6 Assumption of Risk

YOU ACKNOWLEDGE AND AGREE THAT TENNIS AND PHYSICAL TRAINING ACTIVITIES CARRY INHERENT RISKS OF INJURY, INCLUDING BUT NOT LIMITED TO SPRAINS, STRAINS, FRACTURES, AND MORE SERIOUS INJURIES. You voluntarily assume all risks associated with using the Service and following any coaching advice, training recommendations, exercise suggestions, or techniques provided through the Service. You agree that you are physically fit and have no medical conditions that would prevent you from safely participating in tennis activities.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COURTORACLE, ITS AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, LICENSORS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM OR RELATED TO:

IN NO EVENT SHALL COURTORACLE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE) EXCEED THE LESSER OF: (A) THE AMOUNT YOU HAVE PAID TO COURTORACLE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) TWENTY-FIVE DOLLARS ($25.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, COURTORACLE'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless CourtOracle, its affiliates, parent companies, subsidiaries, officers, directors, employees, agents, partners, suppliers, licensors, and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees and court costs) arising from or related to:

This indemnification obligation will survive the termination of these Terms and your use of the Service. CourtOracle reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with CourtOracle in asserting any available defenses.

14. Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. We will provide notice of material changes by posting the updated Terms on the Service and updating the "Last Updated" date. For significant changes, we may also notify you by email or through a prominent notice in the Service. Your continued use of the Service after any changes to these Terms constitutes your binding acceptance of the updated Terms. If you do not agree to the modified Terms, your sole remedy is to stop using the Service and cancel your subscription. We recommend that you review these Terms periodically for any changes.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

15.2 Mandatory Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and CourtOracle agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved through binding individual arbitration rather than in court, except that either party may bring a claim in small claims court if it qualifies. This arbitration agreement applies to all Disputes, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

Arbitration Procedures: The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.

Location: Any arbitration hearing will take place in New York County, New York, unless the parties agree otherwise in writing.

Costs: Each party will be responsible for paying any AAA filing, administrative, and arbitrator fees in accordance with AAA rules, except that CourtOracle will pay your share of such fees if your claim is for less than $10,000 and you cannot afford to pay them.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to kaden@court-oracle.com within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, all other terms of these Terms will continue to apply, but you and CourtOracle will not be bound by this arbitration provision.

15.3 Class Action Waiver

YOU AND COURTORACLE AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and CourtOracle agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class, consolidated, or representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void.

15.4 Jurisdiction and Venue

If for any reason a Dispute proceeds in court rather than through arbitration, you and CourtOracle agree that any legal action or proceeding will be brought exclusively in the United States District Court for the Southern District of New York or the state courts located in New York County, New York. You and CourtOracle irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

15.5 Time Limitation on Claims

You agree that any claim or cause of action arising out of or related to the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred, regardless of any statute or law to the contrary. This one-year limitation period applies to all Disputes, whether in arbitration or in court.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Such provisions shall be deleted without affecting the remaining provisions herein, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and CourtOracle concerning the Service. These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and CourtOracle with respect to the Service.

18. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this section shall be null and void. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

19. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by CourtOracle.

20. Force Majeure

CourtOracle shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond CourtOracle's reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, acts of God, war, terrorism, riots, civil unrest, pandemic, epidemic, or government action. Force majeure events expressly include outages, degradations, or service interruptions of third-party infrastructure and AI providers upon which CourtOracle depends to deliver its Service, including but not limited to OpenAI (AI language model provider), Google Firebase and Google Cloud (database and hosting infrastructure), Stripe (payment processing), Pinecone (vector database), and any other AI, cloud, or telecommunications provider. In the event of any such force majeure event, CourtOracle will use commercially reasonable efforts to restore the Service as promptly as practicable and will work diligently to resolve the issue or identify an alternative provider. Where technically feasible, we will communicate the status of known outages and estimated resolution timelines through our support channel at kaden@court-oracle.com.

21. Third-Party Service Dependencies and Service Availability

21.1 Third-Party Providers

CourtOracle's Service relies on third-party providers for core functionality, including artificial intelligence language models (currently OpenAI), cloud database and authentication services (Google Firebase), payment processing (Stripe), and vector search infrastructure (Pinecone). CourtOracle does not control these third-party services and cannot guarantee their continuous availability.

21.2 Service Availability Commitment

CourtOracle targets high availability for the Service but does not warrant uninterrupted, error-free, or continuously available access. In the event of a disruption caused by a third-party provider outage:

21.3 No Liability for Third-Party Downtime

CourtOracle shall not be liable for any damages, losses, or inconvenience arising from the unavailability of third-party services, including AI provider outages, cloud infrastructure failures, or payment processor interruptions. Your sole remedy in such cases is to await restoration of the Service or to cancel your subscription in accordance with the cancellation terms in Section 5.

21.4 Subscription Credits

At CourtOracle's sole discretion, we may offer subscription credits or extensions in the event of an extended service outage attributable to our systems. Such credits are not guaranteed and are offered as a goodwill gesture only.

22. Contact Us

If you have questions about these Terms, please contact us at:

Email: kaden@court-oracle.com

For service outage reports, please include "Service Outage" in the subject line so we can prioritize your inquiry.

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